Deutsche Bahn Survival: Dealing with Delayed and Cancelled Trains

Mirza wanted to travel to Munich for the weekend. He bought a train ticket. His ICE train was scheduled to start in Berlin at 10:15 AM. Mirza was punctual at the station. He stood on platform 3 at 10:00 AM. He looked forward to the journey. German trains are fast and punctual, he thought. He looked at the display screen on the platform. It showed: "ICE 503 to Munich. 20-minute delay." "Okay," Mirza thought. "Twenty minutes is not bad." He waited. At 10:30 AM, the screen showed: "45-minute delay." The people on the platform sighed. Mirza bought a cup of coffee. He waited longer. At 10:50 AM, there was a loudspeaker announcement. A loud voice said something. Mirza did not understand everything. He only heard the words "technical problem" and "apologize." The screen changed. The white text now said: "Train cancelled." A man next to him said loudly: "Of course. Typical Deutsche Bahn." Mirza was confused. The train is cancelled. He did not have a ticket for another train. He had to go to the information counter and ask. The trip did not start well.